Complaints

How to get in touch when you have a complaint

Our dedicated Customer Care team is on hand to answer any queries you may have, so please don’t hesitate to contact us via one of the below channels.

Call us0800 368 8379
Emailcustomercare@eye-detect.uk
Write to us
Customer Care Team
EyeDetect Test UK
Collingwood Buildings
38 Collingwood Street
Newcastle Upon Tyne
NE1 1JF

What Happens next

Once you have contacted us to register your complaint we will carry out a full investigation. We will contact you within 10 working days with a full response and invite you to respond. We endeavour to resolve all complaints and if a problem is found we will rectify the situation as soon as possible. Client confidentiality and care are of the utmost importance to us. Please be assured we take complaints very seriously and any issues found are fully addressed.

What Happens if you remain unhappy

If, unfortunately we are unable to resolve your complaint to your complete satisfaction, we will issue you with a letter/email to confirm our final position on the matter (deadlock). This letter will include a full review of your complaint and what we’ve done to try and resolve the issues you’ve raised.

Should you wish to raise a complaint please click the button below –